Bringing a deeper understanding of industry-specific insight on customers and leveraging our customer-centric framework, we help our customers deliver a world-class experience for their customers and drive customer Net Promoter Score(NPS). We offer a range of services in this area including,
CX Transformation
Drive customer engagement
Customer Experience Transformation
- Goal assessment
- NPS driver analysis
- NPS modelling
- Metrics assessment
- Perception vs reality analysis
- Customer-centred culture
- Customer insight
- Customer-centred design
- Customer-centred operations
- Customer-centred KPIs
- Customer journey review & design
- Customer pain-point assessment
- Customer experience management
- Customer experience of the service provider
- Reactive, proactive & predictive support
- Digital-first support
- Measurement, tracking & reporting customer experience
- Customer experience heat maps
